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How we hold your balance

Custody, account safeguards and the boundary between client and company assets.

How we hold your balance

Custody, account safeguards and the boundary between client and company assets.

Client assets kept apart

Client balances sit outside the company balance sheet and never fund the company’s positions.

Cold storage as standard

Only the balance needed for withdrawals stays hot. The rest is kept in cold storage.

Protecting your account

An alert on every withdrawal request, device sessions you can close from anywhere, and two-factor authentication.

Monitored day and night

Trading systems and withdrawal queues are watched every hour of every day, and support is available just as often.

About Pulsar Group

Pulsar Group lets you trade many asset classes from a single account: commodities, indices, stocks, forex and crypto. Every position draws on one balance, and the terminal shows what that balance is doing.

A phone and a laptop running the same account, the terminal open on the laptop
Deposit, withdraw and swap buttons under the total balance and an allocation donut, on the portfolio screen of a phone
A pair of phones, one adding a card and the other showing a crypto deposit address and its QR code
On a tablet: the order history along the bottom, with the balance and asset overview of the portfolio dashboard above it

A single balance, fully in view

How every asset you hold is allocated, beside your equity, open profit and loss, and your total and available balance.

Deposits, withdrawals and swaps between assets all happen on one screen.

The history keeps each filled order, with the profit or loss it made.

What new traders want to know

Quick answers here. The support team can go into detail.

Who holds my assets?

Client assets are kept apart from the company’s own. What sits in your account belongs to you, and the platform never lends it out to finance its own positions.

When does a withdrawal arrive?

Crypto is sent as soon as the network confirms, normally inside an hour. Bank withdrawals depend on the receiving bank and usually arrive on the next working day.

See all questions

Open an account and explore

You only need an email. Verification waits until your first withdrawal.